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Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly …
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace…
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors.…
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Demo: Jive for Microsoft Outlook and Office
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What is Jive?
Jive Software, part of the Aurea family of customer experience solutions, provides the gateway to an organization's most important assets – its knowledge and people. Jive's interactive intranet solution promises to connect people, information and ideas to help businesses outpace their competitors. The vendor says the product has more than 30 million users worldwide across every industry, and is consistently recognized as a leader by top analyst firms.
Jive Screenshots
Jive Competitors
- Axero
- Sprinklr Service
- Microsoft Yammer
- Microsoft SharePoint
- OpenText Vibe
- TIBCO Tibbr
- Traction TeamPage
- MangoApps
- Moxie
- HCL Notes (formerly from IBM)
- OpenText Enterprise Content Manamagement (ECM)
- VMware Socialcast (discontinued)
Jive Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 6.1.
The most common users of Jive are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Jive has been widely used across organizations, serving as a powerful tool for collaboration and communication. With its user-friendly interface and minimal initial training required, Jive has successfully facilitated the sharing of knowledge, overcoming geographical and organizational barriers. Users have reported that Jive has helped in creating working groups for commercial proposal preparation, enabling effective case handling and discussion among global tech support teams, and integrating new affiliates into the organization seamlessly. It has also served as an intranet platform, replacing aging systems and providing a centralized hub for communication, collaboration, and storage of important documents. Additionally, Jive has been highly regarded for its ability to set up communities for collaboration, crowdsourcing ideas, and engaging with employees. It has been successful in improving transparency within organizations, connecting employees worldwide, and enhancing business gains. Moreover, Jive serves as a front-facing customer collaboration site, allowing for the resolution of issues and the posting of relevant information. Furthermore, it has hosted external-facing communities for customers and partners to discuss products and resolve issues. With its versatility and integration capabilities, Jive has proven to be an essential tool for businesses in various industries, promoting collaboration, innovation, and interactive internal communications.
Versatile and Seamless Communication: Several users have praised Jive for its versatility in enabling seamless communication and enhancing collaboration within the organization. They appreciate the ability to connect with anyone in the organization, publish work for feedback and collaboration, and efficiently communicate with colleagues. This feature fosters a connected and productive work environment.
Customizable Information Organization: Many reviewers find Jive's ability to configure multiple information tapes with different themes valuable. This customizable feature allows users to organize information based on their specific needs and preferences, enhancing productivity by ensuring easy accessibility and organization of relevant information.
User-Friendly Onboarding Experience: A number of users highlight Jive's prepared block for beginners as helpful in getting new network users acquainted with the platform through game tasks. This user-friendly onboarding experience helps new users quickly adapt to the platform, promoting a smooth transition and effective utilization of Jive from the start.
Weak and limited search functionality: Users have expressed frustration with the weak and limited search functionality in Jive, making it difficult for them to find content and navigate the platform. Several reviewers have mentioned that they struggle to locate specific information or groups without prior knowledge of their location.
Challenging information architecture and taxonomy: Some users have found it challenging to discover and locate spaces or groups in Jive due to its information architecture and taxonomy. They feel that the organization of content is not intuitive, leading to difficulties in finding what they are looking for.
Lack of real-time collaborative editing capabilities: Working on a document with other people in Jive can be cumbersome as it requires downloading the file, making changes in another program, and re-uploading the document. Many users desire real-time collaborative editing capabilities similar to Google Docs, which would streamline collaboration and improve productivity.
Based on user reviews, there are several common recommendations for Jive.
Users suggest implementing Single Sign-On (SSO) to improve accessibility and streamline the login process for employees. They also recommend trying out Jive before making a decision and researching to find the best fit for specific business needs. This includes taking a trial before purchasing the product and involving a partner when using Jive.
Additionally, users recommend using Jive for various aspects of the business, such as answering employee questions, intra-office communication, collaboration, and sharing internal documents. They emphasize the importance of getting executive support and IT ownership for Jive to maximize its potential.
These recommendations highlight the benefits of implementing SSO, conducting thorough research, and utilizing Jive for multiple aspects of the business to improve communication and collaboration within an organization.
Attribute Ratings
Reviews
(1-21 of 21)Companies can't remove reviews or game the system. Here's why
April 06, 2020
Great collaboration tool
I used this in a specific campaign. We used this to collaborate and communicate and connect with my coworkers. We used this to ask updates from one another and we also used this to share files and documents. We used Jive for us to get easily updated in our organization's happenings.
- Communication with co-workers.
- Share and upload files and documents.
- Can easily create update and article for your whole organization.
- Search engines.
- Organizing and sorting documents.
- There are times that it is buggy.
November 26, 2018
Jive - a suitable intranet for larger teams
Jive is being used across the entire organization. The business problem Jive addresses is improving and facilitating communication amongst geographically dispersed teams. It can help keep information in one place, teams can create spaces to post articles and share those amongst the rest of the company. Jive provides an intranet where all the company teams and groups can keep in touch.
- Facilitates sharing of information between various teams
- More 'social' features increase engagement on content (comments, likes, etc)
- Easy interface for posting articles
- Can be hard at times to search for older articles you are trying to dig up.
- The email summaries of missed posts keep repeating on a daily basis - if you haven't seen a particular article you'll keep getting emails about it.
- Categorization of articles could be improved. Not always easy to get the right category for a given piece of content.
September 25, 2018
Jive is a great enterprise social platform
We use it across the whole organization. We use it to collaborate across departments, share information, etc.
- Sharing docs, presentations, ideas broadly, across departments and hierarchical levels, from CEO to staff members.
- Getting your question answered without knowing who may be able to help you.
- Breaking silos, by product line, by teams, etc.
- Engaging employees (social engagement) via surveys, contest, sharing photos, etc.
- Search doesn't work well 100% of time, often cannot find people, content that exist
- Organizing content is not very easy and things can get lost, or hard to find
- Adoption is not easy, although this is not Jive's fault - but there could be more help getting users onboarded and engaged
July 23, 2018
My Jive Review
Across the whole organisation with a focus on day-to-day operational issues and business planning:
- lateral comms: coordination within and outside individual teams in the course of delivering their business priorities
- upward comms: situational awareness for project/program managers and executives
- downward comms: regular blogs from executives regarding priority setting, business agenda, updates...
- product/it support of various it tools and software used operationally
- organising events (conferences, bleacher talks, meetings, forums...)
- preservation and guarding against erosion of corporate knowledge (decision points, know-how, highlights, lowlights, knowledge base...)
- easy to quickly assemble a community of interest at various privacy levels (private, secret, open...)
- easy to get an awareness of what activities others are doing (activity streams, notifications...)
- integrates well with the existing enterprise it infrastructure (office/outlook connects)
- Jive's customisation of the TinyMCE editor could use further improvement (e.g. wrt editing tables)
- Telepresence (i.e. online/away status) for users would be nice, paired with the ability to open a chat session
- The admin console could use a refresh (we find ourselves fishing/searching for 'that setting to do X...')
- Developer documentation (esp. creating add-ons) could use some consolidation, clarification and a refresh... we build a lot of add-ons
- PKI authentication support out of the box would be nice
- Allowing users to choose how their name is displayed, as opposed to how it is recorded in LDAP. I would say 10-20% of our user base has a preferred or commonly used name (e.g. Dominique (Dom) Collette). Because my name is recorded in LDAP, and because our LDAP is considered an official system of record, owners of LDAP are required to strictly adhere to identities used in official documents (birth certificates, etc...) but many people prefer to be called by some nickname, or by what is considered their middle name on a birth certificate... There are no options to enter a displayed preferred name.
- Information management: smart rules for the lifecycle/sedimentation of information (e.g. goes from fresh/active, to archived, to destroyed) would be nice. it would personally base those rules on a combination of attributes such as age, 'kinetic activity' (likes, shares, bookmarks, comments, @-mentions...), and then come up with thresholds and strategy for notifying the author (e.g. "Your document X is Y years old and showing a low relevance rating. Would you like to update it? archive it? delete it?...").
- Project management - task breakdowns, display... we use Atlassian tools a lot (Confluence, JIRA) -- a nice integration/add-on with those tools would score huge points with our user base (e.g. Create JIRA issue from a discussion/document, create Jive discussion from a JIRA issue, a time to display JIRA sprint board, product backlog...)
June 04, 2018
Jive Review
We use Jive for collaboration pages and to serve as an intranet of sorts - an internal knowledge base.
- Tagging and labeling are flexible and useful for searches.
- Document editing is flexible and supports most of the options that you would expect.
- Page configuration and display options also allow for some customization of "look and feel."
- Search results don't always produce timely topics.
- I find that Jive lacks a modern aesthetic but your mileage may vary.
- Copy / paste of bullet point content from MSWord is not effective, and this can be frustrating when transferring content.
January 25, 2018
Jive is a great Knowledge Base Solution!
Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.
Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.
There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.
Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.
There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.
- Easy to set up and easy to configure.
- Castlight encourages users to share knowledge for a while, provides a central knowledge base too.
- Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure.
- Clutter can easily become an issue if there isn't an established governance strategy in place.
- Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in.
- Communication about missing/desired features and bug fixes could be better.
January 23, 2018
Best features of social media, collaboration, content sorting and searching ALL IN ONE - Jive box of goodness!
Jive has been adopted by our corporation to be used as a collaboration software. We are able to create internal websites (similar to Google Sites), tag people on content (connected with an internal directory), rate comments and content, share etc. Very flexible platform and with endless capabilities.
- Enables for the creation of well-designed websites with basic knowledge of web design but tailored to serve the most advanced users as well (HTML etc).
- Allows Facebook like collaboration (liking, tagging, rating).
- Allows for powerful inter-company content search with the use of categories and content tags (think drawers with unlimited folders).
- Allows for push notifications when content is posted to specific sites- great integration with Outlook.
- Serves as great archiving system with powerful Google-like search capabilities.
- Push notifications without user's knowledge - something that each company has to fine tune based on their specific requirements. Ex. when updating old calendar events, push notifications could potentially go out to the attendees of that event. Room for improvement in creating a "Minor change, don't send an e-mail" button.
- The integration with Outlook does not support enhanced content. For ex. User sends an e-mail with links to a distribution list. The distribution list has not only the people interested in the content but it also has the Jive integration e-mail that allows that specific content to be automatically posted to the internal Jive group's site. So when the e-mail is sent, users get it in Outlook but it is also archived in the special group created for them. Purpose? To store all content outside of e-mail and not lose it when users leave firm. To be able to search for it better... etc. Problem: e-mails with links, attachments, photos etc post not too good. Plain emails store nicely.
- As with all new software a lot of people can complain about it and if their needs are not addressed in time, it becomes a continuous ache. With the first opportunity, those people will gladly say no to the application. More training gurus, more hand-holding might be needed for better and widespread adoption. Lots of folks complain about the amount of notifications received. More flexibility in unsubscribing or updating preferences should be presented in the notifications themselves and support around that needs to be present at all times. (e-mails on "did you know you can limit the amount of notifications you receive this way?").
January 17, 2018
Using Jive for collaboration in a research organization
Jive is used RAND-wide, but uptake varies throughout the organization. We are not required to use it for anything, so some choose not to. It is used to solicit ideas from a large variety of people at RAND, such as for proposal development, or to communicate more casually about items of interest. Since members of our organization staff projects by finding other staff who have time to spend working on the projects, Jive is often use to advertise for available work.
- Reduces number of emails
- Allows for polling and getting quick input
- A place for communicating information to interested parties without tracking down contact info
- Interface is clunky
- Search functionality is limited
- Uptake is relatively low at my organization
August 31, 2017
Another Jive-n Review
In comparison to other platforms, Jive-n provides the fastest way to integrate new affiliates into your organization. With the new features of Office 365, Jive is limited in customization and API integrations. It would be great if they could extend themes, layouts and ability inject JavaScript or CSS for better branding. Overall, it's still a great product however for the price, I would use Office 365.
- One aspect that more clearly differentiates these applications, however, is the nature of their alignment with particular work contexts through integration with other applications.
- Jive-n targets employee collaboration and social intranets with Jive-n, while Jive-x supports external partner and customer communities.
- Several other categories of application offer similar core functionality (such as support for profiles, groups and conversations), but also support other more advanced capabilities in specific areas.
- Jive-n competes with vendors that often get chosen instead of it, due to their strength in adjacent functionality — for example, horizontal applications, such as email and content management, or vertical business applications.
- Despite its efforts to position its integration capabilities as a neutral hub, Jive-n's lack of native capabilities to support work that requires process or structure increasingly puts it at a disadvantage.
- Jive-n is still a relatively small organization and needs to manage its evolution carefully.
December 18, 2015
Jive puts the power in the users' hands
It is absolutely essential to the business processes in my company. We use it for all collaboration from internal discussions to working with clients in externally-facing groups. It is simple and intuitive to use, yet is a very rich platform with tons of functionality. Because we drink our own champagne here, it is easy to show our clients how Jive can change how they work daily.
- Search -- be able to quickly find anything that you have access to
- Work out loud -- share your knowledge and content instead of hoarding it on your desktop or in an ugly email chain
- User-centric -- Jive puts the power in the users instead of the admins. There is of course some admin control, but the users shape how the Jive instance is used and can quickly collaborate instead of relying on an IT ticket.
- Better integration with other tools such as Jira
- Expand the very useful Jive for Office and Outlook to work with Mac operating systems
- Give more options for theming/branding in their external-facing Cloud environments
March 17, 2015
Jive review from a multinational chemical company
Score 8 out of 10
Vetted Review
Verified User
Jive is being used across almost all the organization (Rhodia legacy). Only IT is using it on the Solvay side.
There are a few social groups that are doing an excellent job in Jive : very active, lot of value for the users and the organization. Those groups come from different business units. The level of utilization of Jive varies a lot from a one business unit to another.
There are a few social groups that are doing an excellent job in Jive : very active, lot of value for the users and the organization. Those groups come from different business units. The level of utilization of Jive varies a lot from a one business unit to another.
- Improve Collaboration : It really depends on people, but when a team is motivated, Jive provides everything they need to work more efficiently.
- Jive is a good place to share documents, ideas, projects issues, etc.
- User experience, Jive's ergonomy is a strength. It is pretty intuitive.
- Jive search engine is powerful
- Working on a document with other people: It is cumbersome to download the file from Jive, make changes into Excel, re-upload the document. It would be awesome if Jive could have the same technology as Google docs and allow a team to work on a document at the same time.
November 26, 2014
Social Collaboration with Jive
Score 9 out of 10
Vetted Review
Verified User
- Collaboration around documents, ideas.
- Groups, subgroups, private groups.
- User profiles/people search.
- Mobile access to the application.
- Integration with Sharepoint.
- Improving all the time, but user profiles in version 6 were not that great. New "LinkedIn" like features are planned for new versions and I am excited to see those at work.
- Mobile access is OK, but the experience isn't that great.
- Ability to start/manage threads via SMS text would be helpful (a la Twitter).
March 20, 2014
Simply Jive
Score 9 out of 10
Vetted Review
Verified User
My global organisation is using Jive to successfully connect approx 80,000 employees worldwide. Jive has a very simple approach that is easy to understand and easy to use. Valuable business knowledge is now being shared and enhanced through this fantastic framework. Its a social business platform that understand how it needs to deliver a service to operate for business. There isn't 100% usage of the platform but that was never expected. Our usage rate is close enough to 100%, which says a lot about the ease of use of the product. The company has seen greater transparency and access to executives (they Blog) and a greater sense of being connected to "the company". New features in Jive have been well received. We have also integrated our communication platform with Jive so in affect it has become our default Intranet. Its where we go to learn, collaborate, think and grow.
Overall the product has delivered massive business gains for us and has even been tweaked to work as an Extranet in a separate instance. Its really the only thing that has been deployed internally that has become a runaway success within 6 months. So, basic uses are corporate communications, project teaming, topic teaming, idea generation, information and assistance, key links, exec engagement, just to name a few.
Overall the product has delivered massive business gains for us and has even been tweaked to work as an Extranet in a separate instance. Its really the only thing that has been deployed internally that has become a runaway success within 6 months. So, basic uses are corporate communications, project teaming, topic teaming, idea generation, information and assistance, key links, exec engagement, just to name a few.
- Discussion, document, blogging and site creation
- Activity summaries, notifications
- Total ease of use
- Excellent up time if used as SaaS
- Jive for Office plug in is excellent and offers true document/file collaboration functionality.
- More could still be done on making activity aggregation simpler to use.. more like a timeline in Facebook. The new version is much better at this though.
February 21, 2014
Jive Talking
Score 5 out of 10
Vetted Review
Verified User
It's used by the whole organisation for sharing and collaboration across divisions and geographies
- Allows you to connect with anybody in the organisation
- Allows you to publish your work and solicit feedback or even direct changes, with some version control
- Search functionality is very weak
- The information architecture and taxonomy doesnt allow for easy discoverability of content
- It's hard to navigate the and find spaces/groups that I already know about
- The main profile/interface does not allow easy access to key tasks or common tasks.
February 15, 2014
Look elsewhere
Score 1 out of 10
Vetted Review
Verified User
We used it as a community platform for our employees, customers and partners.
- Serves as a basis for customers to interact with our employees
- Creates a social network that conveys the companies hierarchy
- Upgrading to new jive versions took weeks and was completely and utterly a pain
- Very limited customization options
- Clunky and slow
- Search system was terribly ineffective
February 12, 2014
Jive - A potential winner
Score 7 out of 10
Vetted Review
Verified User
I have been involved in consulting and implementing Jive to various organizations. I have seen it help increase collaboration among employees tremendously. In all the organizations I have implemented Jive, I have seen it as the one stop place for employees to find out information about anything - be it information about an employee or knowledge about some matter.
Information is usually hidden within organizations and its difficult for someone new to seek and find relevant info. Jive help individuals in the organizations to rapidly search and seek out people who have expertise in that department.
Information is usually hidden within organizations and its difficult for someone new to seek and find relevant info. Jive help individuals in the organizations to rapidly search and seek out people who have expertise in that department.
- Easy advanced customizations
- Jive Apps (deleloper network) rocks
- Available on cloud
- Ready Integration with various systems such as Sharepoint , SalesForce, etc
- Mobile Integration
- Jive projects isn't really useful for managing projects.
- Sometimes receiving support from Jive team can be a daunting task . Maybe due to limited resources available in the Jive team
- Can improve much more on the mobile section
February 10, 2014
Product Review
Score 9 out of 10
Vetted Review
Verified User
We are giving consulting in Jive Collaboration Tool.
It is being used by our internal group.
It has increased the employee involvement and transparency of group activity.
It is being used by our internal group.
It has increased the employee involvement and transparency of group activity.
- We have been using Discussion plugin for our future goals and problem discussion
- It is very much stable product to use in any internal or customer facing site.
- It has got very nice support from technical support team
- Would like to see asSurvey plugin, and a recommendation plugin
- Jive could provide more detailed documentation to create content type plugins
February 10, 2014
Using Jive S.B.S as a collboration tool for your organization
Score 7 out of 10
Vetted Review
Verified User
We use the platform as a collaboration tool within the organization, to share ideas, documents and knowledge. This tool was used by employees and external partners as well.
- Advance support community and forums behind the product - Of other users who use the product.
- Very customizable for an individual company's needs.
- Great documentation on product features and functionality.
- Faster bug fixes.
- Keep supporting previous versions of the product.
February 04, 2014
Jive - An Enigmatic Addiction
Score 8 out of 10
Vetted Review
Verified User
We have our External Facing Communities hosted on Jive Platform which makes it the most advanced community I have ever came across in my career with the power of Jive.
Team Collaborations are working very diligently and the number of users active on the Community is increasing day by day. Communities is external facing and hence is used by whole organization and also by the customers and partners.
Business problems related to our products are discussed here, action is taken and issues are resolved here giving us a happy and satisfied customers :)
Team Collaborations are working very diligently and the number of users active on the Community is increasing day by day. Communities is external facing and hence is used by whole organization and also by the customers and partners.
Business problems related to our products are discussed here, action is taken and issues are resolved here giving us a happy and satisfied customers :)
- Jive Team Collaboration has always been a smart way to collaborate with the power users and have the problem resolved.
- Quick way to post your problem / resolve someone's problem.
- As a support person for our communities I have already found answers to my questions by just a quick search on JC, but even if I don't, I can just post a question and place it in a space where i think right people can help.
- Jive Ideations are editable right now, which makes the real owner of the idea a different person than the person who has edited the idea.
- We are on 6.0.1 and soon planning for 6.0.3 as we are facing many known bugs in 6.0.1 which can't be fixed or have a workaround.
February 04, 2014
Go Social
Score 8 out of 10
Vetted Review
Verified User
In my organization we use Jive Team Collaboration to build expertise and help other companies which involves customization of the community. It is used by the Social department which in turn helps associates to learn, engage and collaborate with the people sitting around the globe in the organization.
Jive Team Collaboration not only helps associates to learn and grow, but is fun to use during the work day (which is important ... I feel !!!). Collaboration allows us to solve problems in minimal time and ensure quality output.
Jive Team Collaboration not only helps associates to learn and grow, but is fun to use during the work day (which is important ... I feel !!!). Collaboration allows us to solve problems in minimal time and ensure quality output.
- Transparent - Collaboration means sharing ideas and Jive Team Collaboration allows the person to throw light on whatever topic they feel and want to share. Community Managers and people with great expertise are there to help 24*7 as a support resource.
- Well Managed - Jive Community is well managed in terms of different types of categories and problems people can face. This encourages us to feel "YES, its possible" when we are stuck with some problem.
- Open - Jive Team Collaboration is open to any type of discussion and ideas. People from all over the globe come and collaborate with you and share their views.
- The support team should cover multiple time zones. There are times when we have to wait for Support Engineer to become available and check the problem.
November 19, 2012
Not very robust; analytics poor.
Score 2 out of 10
Vetted Review
Verified User
- This tool did help provide information to clients that they otherwise wouldn’t find
- At its basic form this is an ok community platform but the cost was too high to keep up with upgrades.
- The analytics for this product are not nearly as robust as other community platforms that I’ve dealt with
- It tries to be a knowledge base but the truth is that it basically repackages the standard post functionality as a Knowledge Base tool